General Public Expectation from the Communication Process with their Healthcare Providers

    Published on:
    Journal of Young Pharmacists, 2012; 4(3):193-198
    Pharmacy Practice | doi:10.4103/0975-1483.100028

    MA Hassali1, AA Shafie1, TM Khan2

    1 Discipline of Social and Administrative Pharmacy, School of Pharmaceutical Sciences, University Sains Malaysia, Pulau Pinang, Malaysia

    2 Department of Pharmacy Practice, College of Clinical Pharmacy, King Faisal University, Alahsah, Kingdom of Saudi Arabia


    The current study aimed to explore the public views and expectation about a successful communication process between the healthcare providers/physicians and patients in Penang Island, Malaysia. A cross-sectional study was conducted in Penang Island using a 14-item questionnaire. Statistical Package for Social Sciences (SPSS) software version 15.0® were used to analyze the collected data. A nonparametric statistics was applied; the Chi-square test was applied to measure the association among the variables. P-values less than 0.05 were considered statistically significant. A total of N (500) respondents have shown willingness to participate in the study with a response rate of 83.3%. The majority 319 (63.9%) have disclosed to communicate with their healthcare providers in the Malay language and about 401 (80.4%) of the respondents were found satisfied with the information provided by the physician. It was a common expectation by the most of the sample to focus more on the patient history before prescribing any medicine. Moreover, about 60.0% of the respondents expected that the healthcare providers must show patience to the patient's queries. The level of satisfaction with the information shared by the healthcare providers was higher among the respondents with a higher education level. Furthermore, patients with higher level of education expect that physician shouldwell understand their views and medical history to prescribe a better therapeutic regimen.

    Key words: Consumer, healthcare communication, healthcare providers, satisfaction.


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